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Privacy Policy

Protection and storage of your personal data

Malene Knudsen complies with the applicable law on personal data in Europe
(General Data Protection Regulation, GDPR).

Your privacy and data security are very important, why your personal data is processed and stored confidentially in a responsible and professional way.


What information is stored?

You are always welcome to visit maleneknudsen.com without any personal data about you being collected other than your IP address, as part of the agreed cookie policy when using the site.

When placing an order, Malene Knudsen collects the following information: name, address, e-mail, phone number and payment information. This information is only collected in order to process your order and to ensure the best possible service. All personal information saved at the site will be handled with respect and care and your data is kept for 5 years after you place your order.


Who has access to your data?

In general, Malene Knudsen does not transfer your personal data to a third party without your consent. When paying your order, your payment is handled safely by Stripe Payment Services to process payments for online purchases. For security reasons, Malene Knudsen does not store any payment information in the database.

If you have chosen to get your order shipped to you, your name, address, phone number and e-mail will be informed to DHL to handle your order successfully. DHL is committed to keep your data safe as well. The information is used to ensure careful shipment of your order and contact to you with order confirmation and tracking number.


Your right to access

At any time, you are entitled to get access to any information stored regarding you, and you have the right to get a copy of the stored personal data. If you want a copy of your personal data, please email info@maleneknudsen.com


Cookies

A cookie is a small text file that registers and saves your behaviour while using this website and saves your information as an individual. Cookies are used to improve the usability of the website, analysing the use of the website and collecting statistics about visitors. When you use this website, you consent to the use of cookies. This site uses cookies to give you the best online experience and to optimize and improve your visit. Malene Knudsen does not use cookies to save or collect personal information. All personal information is automatically deleted when closing the browser.

 

 

 

 

Terms & Conditions

Generel information

Welcome to Malene Knudsen website and online shop. These terms and conditions apply to any purchase made from maleneknudsen.com. When placing an order, you agree to be bound by the terms and conditions. Please carefully read the terms and conditions before placing your order.

This website is provided by:

Company: Malene Knudsen

VAT registration number: 40627561 registered in Denmark

Registered studio address: Wildersgade 11b, st. tv, 1408 Copenhagen, Denmark


Orders

Once you have placed your order, you will receive a confirmation of your order by email. Please note that this is not the final order confirmation. The order is not binding until it is approved by Malene Knudsen. You will receive an order and shipping confirmation with estimated time of delivery by email. If, for any reason, Malene Knudsen is unable to fulfill your order, you will be informed at the earliest opportunity. If Malene Knudsen has already received payment for such order, the corresponding amount will be refunded using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, you will be contacted to settle the refund.


Prices and payment

Malene Knudsen online shop accepts the following credit cards:

Visa, Mastercard, American Express

All prices are indicated in EUR and 25% Danish sales tax/VAT is included. Delivery charge or local customs fee, tax and duties are not included. Please note that if your order is placed outside the EU you may not have to pay the Danish sales tax/VAT, which could be refunded from the Danish authorities, but you may have to pay additional customs fee, tax and duties in the country of destination. Malene Knudsen is not responsible for these or for any fees charged by customs. The carrier will contact you in case of any extra charges or customs clearance. This might delay the delivery. Please be advised that it is your responsibility to pay for these extra charges and to get the refund of the Danish sales tax/VAT from the Danish authorities.


Delivery and shipping 

All pieces available for purchasing at maleneknudsen.com are made to order unless otherwise stated. Please expect a lead time of 4-8 weeks to build, dry, fire and ship your order. For larger orders, the lead time can be up to 10 weeks. If you are interested in receiving a quote for estimated delivery time and costs please contact info@maleneknudsen.com

Malene Knudsen online shop offers worldwide shipping. You can also collect your purchase in Copenhagen to avoid shipping costs. Please just use the code “collect in studio” during check out to collect your piece from the studio. Please contact info@maleneknudsen.com to arrange the visit.


Returns and refunds 

Return of your purchase may be made within 14 days of receiving a piece purchased directly through maleneknudsen.com. If you wish to return a piece, it must be undamaged, unused and clean. Please email info@maleneknudsen.com before sending your piece back to confirm you are doing so. If you regret your purchase, please send or deliver the item to: Malene Knudsen, Wildersgade 11b st. tv, 1408 Copenhagen, Denmark.

Please inform of your shipping tracking number by email to info@maleneknudsen.com. You must return the item in the original packaging. You should also make sure that the item is properly wrapped when you return it. You carry the risk of the package yourself until it is received by Malene Knudsen. The costs associated with the return will be covered by you. The item must be shipped no later than 14 days after you have notified that you wish to cancel your purchase. Your refund will be credited to the same card used to make the original purchase. Private commissions and custom-made pieces cannot be returned or refunded.


Defects and complaints

The goods are insured in transit. Please verify the package and content upon receipt. In case of damaged items in transit, please email info@maleneknudsen.com within 24 hours of receiving the package with attached evidence photos. In case of a complaint or an order not delivered, please contact info@maleneknudsen.com


Colour and shape

All ceramic pieces are made by hand by Malene Knudsen in Copenhagen, Denmark. Each piece is carefully created with precision and personality and one of a kind. By its nature, it is imperfect and unique. Not two pieces are exactly the same and small variations in form, colour and finish will occur between pieces.

Every effort is made to ensure colours appear as realistic as possible. However, due to the constraints of digital reproduction on different web browsers, the exact colour depiction cannot be guaranteed. Please contact info@maleneknudsen.com if you would like to request colour samples.


Care and use

To care for your ceramic piece, please hand rinse your pieces. They are not dishwasher safe. Stoneware is a semi-porous material, so to prevent sweating and condensation on a surface, please allow the piece to dry out for at least a full day before refilling with water between uses. Stoneware pieces must be handled delicately to ensure that the items remain undamaged. Malene Knudsen is not responsible for broken pieces from mishandling. Depending on the surface you intend to place the ceramic piece on, you may wish to attach felt to the bottom of a sculpture. Malene Knudsen is not responsible for marks left on surfaces that vessels may leave due to the textured surface.


Security

Malene Knudsen is committed to protecting your privacy. All information provided by you is received securely through SSL and will not be disclosed to any unauthorised third parties.


Governing law

The agreement to sell and purchase items from maleneknudsen.com shall in all respects be governed by and construed in accordance with the laws of Denmark, excluding the conflict of law rules.